Terms and Condition

Minimum Stay Requirements: Most properties have a standard 5- 7 night minimum stay requirement and a 10 - 14 night minimum for Christmas/New Year holidays.

Standard Property Amenities: Unless otherwise noted in an individual Property Description, all homes and villas offered for rental are fully equipped with linens, towels, dishes, flatware, kitchen utensils, telephone, TV, VCR, stereo, microwave, coffee maker, dishwasher, washer and dryer, iron and ironing board, BBQ and ceiling fans. Be sure to check individual Property Descriptions for other specifics and to ask about any amenities or any potential hazards which are important to you.

Rates: Rates are subject to change without notice before a Rental Agreement is issued. Please re-verify applicable rates, inclusions and terms when submitting a request for reservations.

Rental Agreements: Hawaii's Best Rentals, LLC. will issue a Rental Agreement for each booking that indicates the name and address of the property rented and the calendar dates reserved, what is included in the rate quoted, any charges additional to the rental rate and any terms or disclosures specific to that rental. The Rental Agreement supersedes all prior communications, whether written or oral; stated or implied, and it must be executed by the person(s) assuming financial and legal responsibility for the booking and for all other occupants and invited guests who will be using the rented property.

Deposits & Payments: A reservation deposit, which varies from 15% to 50% of the total rental, a signed copy of the signed Rental Agreement must be received within 10 days of placing a reservation or the booking may be canceled without further notice. All rental charges, taxes, security/damage deposit and any additional charges on the Rental Agreement must be fully pre-paid 60 - 90 days prior to arrival date. Reservations made within 60 days of arrival will require full payment. Reservations made within 30 days of arrival will require full payment by cashier's check, credit card or wire transfer. Failure to remit deposits and payments by the due dates shown on the Rental Agreement will make the reservation subject to cancellation and will result in forfeiture of deposits or funds previously paid. Credit cards (AMEX, Discover, MasterCard, VISA) are accepted for deposits and payments with an added service charge, however, in some cases, credit card payments may not be accepted for bookings made within 60 days of arrival.

Security/Damage Deposits: In addition to rental charges, most private villas and estates also require a refundable security/damage deposit. This deposit, less long distance phone charges, damages or excessive cleaning, will normally be refunded within 45 - 60 days after check-out. Some properties also require a major credit card guarantee.

Cancellation & Refund Policies: At many rental properties deposits and payments are non-refundable; at others, they are non-refundable unless written cancellation is received 61 - 91 days prior to the scheduled arrival date shown on the Rental Agreement. Cancellations received after the specified number of days prior to arrival will forfeit any deposits and funds previously paid. Pro-rata refunds (less a cancellation fee of 25% of the total rental) will be given by many properties if the canceled dates can be re-rented at an equivalent rate and length of stay. Trip cancellation insurance is strongly recommended and offered by Hawaii's Best Rentals, LLC. In the event a property should be sold or become unfit for habitation, and no equivalent substitute property is available, a full refund will be given for any unused rental time. Hawaii 's Best Rentals, LLC Rental Agreement will contain complete details about payment and cancellation policies pertaining to a specific property rented and to a specific individual booking.